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Terms & Conditions — SMS Messaging Program

Effective Date: September 14, 2026

These Terms & Conditions govern the Insight Carolinas PLLC – Client Care Program, the text messaging program operated by Insight Carolinas PLLC (“we,” “our,” or “us”). By providing your mobile phone number and opting in, you agree to these Terms & Conditions.

1. Program Name and Description

Program name: Insight Carolinas PLLC – Client Care Program

Insight Carolinas PLLC uses this program to send care-related text messages to clients who opt in. Messages may include:

  • Appointment reminders and scheduling confirmations
  • Intake and assessment instructions
  • Care-coordination messages from your provider or our staff
  • Billing notifications and follow-ups

Consent to receive text messages is not a condition of receiving care or of purchasing any goods or services.

2. Message Frequency

Message frequency varies. You may receive recurring messages based on your appointments and your interactions with our staff, typically no more than 5 messages per week.

3. Message and Data Rates

Message and data rates may apply.

Insight Carolinas PLLC does not charge you for these text messages, but your mobile carrier’s standard messaging and data rates may apply to each message sent or received. Contact your carrier for details about your plan.

4. How to Get Help or Opt Out

Reply HELP to any message for assistance. Reply STOP to any message to unsubscribe at any time.

After you reply STOP, you will receive one confirmation message and then no further messages from this program. To start receiving messages again, reply START or contact our office.

Messages are supported on major US carriers, though carrier participation may change.

5. Client Support

For help with this messaging program, contact us:
Insight Carolinas PLLC
(704) 251-9084
info@insightcarolinas.com
15801 Brixham Hill Ave, Ste 475, Charlotte, NC 28277-0878
Office Hours: M-Th 8am-5pm; F 8am-2pm
You can also reply HELP to any message.

6. Privacy

Information collected through this program is handled in accordance with our Privacy Policy, available at https://insightcarolinas.com/privacy. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.

7. Carrier Liability

Carriers are not liable for any delayed or undelivered messages.

Message delivery depends on your carrier’s network and your device, and we cannot guarantee that every message will be delivered.

8. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised effective date. Continuing to participate in the messaging program after changes are posted means you accept the updated terms.